What is a proper telephone greeting for hotel telephone operator?
What is a proper telephone greeting for hotel telephone operator?
Answer the phone with the appropriate greeting. For external calls this is, ‘Good morning, Hotel Hotel, this is Jason. ‘ For internal calls the caller’s name is presented on the display, use this in the greeting, ‘Good morning Mr Smith, thank you calling reception, this is Jason.
How do you answer the phone in a hotel front office script?
Standard Phrase: How to answer an External call? Wish according to the time of the day (Good Morning, Afternoon or Evening), (Your Hotel Name) , How may I help you.
How do you start a conversation at a hotel reception?
Making Reservations
- Receptionist: Good morning.
- Client: Hi, good morning.
- R: Yes sir, we have several rooms available for that particular weekend.
- C: The 24th.
- R: How long will you be staying?
- C: I’ll be staying for two nights.
- R: How many people is the reservation for?
- C: There will be two of us.
How would you greet a customer in a telephone?
Greet the Caller
- Greet the caller in a friendly and enthusiastic manner such as “Good morning or good afternoon”.
- State your company name. For example, “This is Office Skills Training”.
- Introduce yourself to the caller. For example “Sue Bunting speaking”.
- Offer your help. For example, “how may I help you?”
What is telephonic conversation skills?
DEVELOPING EFFECTIVE TELEPHONE SKILLS Effective telephone skills are predicated on strong communications skills. The four major means of communication are speaking, reading, writing, and listening—with listening being the most important part. Listening involves sensing, interpreting, evaluating, and responding.
How do you answer the phone and greet the guest?
Answer the telephone promptly within 3 rings. Make the caller know your work area, your name and offer appropriate greeting. If it is an inbound call then just mention your department and if it is outbound call then mention name of the hotel with your identity.